It appears I have inadvertently done something wrong, as after a considerable amount of time, National Parking Enforcement is now threatening to take legal action.
I’ve been sent two notices from National Parking Enforcement Ltd (NPE) claiming I owe £170 due to an error in “operating a pay & display machine” at a car park from six years back. The letters fail to clarify my exact mistake – my best guess is entering my vehicle registration incorrectly, likely confusing a faded O for a zero on the worn machine buttons.
They’ve warned that I could face court proceedings and potential damage to my credit score unless I pay up.
ML, Fakenham
It seems NPE is rushing to claim the amount before time runs out. Private parking firms must issue a ticket within 14 days of the violation if sent by mail.
If the notice is placed directly on your car and goes unpaid, the operator has an extra 56 days to mail a notice to your residential address. You mentioned that you never received any notice and only became aware of the supposed debt when faced with legal threats.
Private parking fees cannot be legally enforced without a judgment from the county court, and the statute of limitations prevents court action after six years have elapsed.
The demands you received were issued just before the six-year limit was reached, and that deadline has now passed. Furthermore, NPE has not provided any proof that you violated any terms and conditions.
When you requested details and evidence of the alleged error, they simply reiterated, in a mechanical manner, that the machine was used incorrectly. They informed me they couldn’t discuss cases with a third party and declined to disclose whether, and when, a parking charge notice was issued or why there was no follow-up earlier.
I suspect a court would view this unfavorably, even if it decided to hear the case, so you might consider dismissing it. However, if it causes you concern, I recommend writing to NPE demanding that they provide all the necessary details by a specified date.
We welcome letters but cannot respond to each individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.
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