My Smart Meter Has Stopped Working Properly
Like many others, I find myself among the millions who have experienced their smart meters failing to transmit usage data back to the energy provider.
Initially, British Gas set an appointment to address the issue but subsequently canceled it, and did not show up for the rescheduled meeting. Communication from them has ceased since then. It’s been five months now, and I’m worried that I’ll soon receive a bill based on estimates, over which I’ll have no control or dispute ability.
Concerns Over Potential Inaccurate Billing
WTW, Sunderland
There are reports suggesting that around 4 million smart meters are malfunctioning. Consumer advocate Martin Lewis believes that the actual number could be double that, potentially leading to incorrect billing for numerous consumers.
After I stepped in to query my situation, British Gas promptly arranged another appointment within two weeks. They’ve also expressed their apologies by agreeing not to charge for the six months during which the meter wasn’t working.
Following these events, Ofgem, the regulator overseeing the energy sector in Great Britain, laid out new regulations for the installation and maintenance of smart meters. According to these regulations, any issues reported must be addressed within five working days, and if the repair takes longer than 90 days, the customer is entitled to compensation.
We are open to receiving letters though we cannot respond to each one individually. You can email us at consumer.champions@theguardian.com or send a letter to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a contact number for daytime. Note that submission and publication are subject to our terms and conditions.
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