Persistent Issues with Energy Meter Replacement Process
Ofgem remains hopeful, asserting that another attempt to contact your energy provider might resolve the ongoing issue of scheduling replacements for outdated Radio Teleswitch Service electricity meters. This suggestion comes despite concerns that around 300,000 British electricity meters might cease functioning after a technological shutdown scheduled for later this year (Fears 300,000 British electricity meters will not work after tech switch-off, 26 May).
However, my personal experience, including reaching out to the CEO of EDF, contradicts this optimism. Despite receiving an apology and several follow-up emails, my issues remain unresolved.
Unsuccessful Attempts and Unhelpful Communications
My original appointment in March was abruptly cancelled on the scheduled day, and despite making three more attempts to reschedule, I have not been successful. Adding insult to injury, I received a stern letter from EDF accusing me of inaction and ignoring their offered support. The letter suggested that appointments were readily available and urged me to either check online or contact them by phone to find an available slot.
Contrary to their claims, I found no available appointments, a situation not even the company’s CEO could rectify for me. It seems to me that Ofgem should acknowledge that simply trying to contact the supplier again is not just ineffective but also a frustrating waste of time.
Sally Jaine
Blackawton, Devon
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